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Five Ways Corporate Branding Teams Can Use AI to Improve Efficiency (and Three Ways They Shouldn’t)

Speak Agency • October 28, 2024
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Artificial intelligence has become an indispensable tool for many corporate branding teams aiming to streamline processes and scale impact. From creating more relevant customer experiences to simplifying asset management, AI’s role in branding is only growing. However, while it offers compelling efficiency benefits, there are still areas where human expertise is irreplaceable. In this article, we’ll look at five ways AI can improve efficiency for corporate branding teams — and four areas where caution is warranted.



Five Ways AI Can Drive Efficiency in Branding


1. Audience Insights and Market Research


AI-driven tools like natural language processing (NLP) and sentiment analysis allow branding teams to collect and interpret massive amounts of social media data, customer feedback, and online conversations. This capability enables a nuanced understanding of audience preferences and behaviors at unprecedented speed and scale, empowering brand teams to adjust their strategies based on real-time insights. At Speak!, we’re even experimenting with tools that allow us to “interview” AI-generated personas, asking questions that may help guide brand positioning and messaging decisions.


2. Streamlining Content Creation and Curation


AI tools like ChatGPT and other language models can help produce blog articles, social media copy, and even video scripts. These tools assist branding teams by drafting content quickly, helping marketers overcome writer's block, and enabling faster turnaround times for campaigns. While AI might not replace a seasoned writer, it’s an efficient co-pilot for getting through the initial stages of content creation. Just make certain humans oversee the content and creative development process to ensure the brand's voice, tone and visual identity are properly reflected.


3. Enhanced Personalization and Targeting


AI-powered platforms can dynamically adjust ad and content delivery based on audience segmentation, behaviors, and real-time interactions. By analyzing a user’s journey, AI helps brands provide more tailored experiences that resonate with individuals on a personal level. This personalized approach improves engagement rates and ensures marketing efforts aren’t wasted on generic or misaligned messaging.


4. Asset Management and Organization


With the sheer volume of content and assets a branding team manages, keeping everything organized can be challenging. AI can automate metadata tagging, image recognition, and file categorization, making it easier to search, retrieve, and repurpose assets. This helps brand teams find the right content faster, reducing time spent searching through databases and cloud storage.


5. Predictive Analytics for Campaign Success


AI tools can analyze past campaigns and provide predictive insights on potential outcomes for future initiatives. Branding teams can use these insights to identify what messages, visuals, and formats are likely to succeed, optimizing their resources by focusing on high-impact approaches. Predictive analytics also enables A/B testing with smaller sample sizes, reducing the guesswork in campaign planning.



Three Areas Where AI Shouldn’t Replace Human Expertise


1. Core Brand Strategy and Vision Development


The essence of a brand is rooted in purpose, authenticity, and values — all aspects that require a human touch. AI can provide data to support strategic decisions, but defining a brand’s identity and purpose should remain a deeply human endeavor. When brand teams rely too heavily on AI for strategic guidance, they risk diluting the brand’s emotional impact and missing opportunities to connect with audiences on a deeper level.


2. Complex, Creative Ideation


AI tools are excellent for optimizing creative elements but less effective at generating the kind of breakthrough ideas that come from human intuition and cultural understanding. Creative ideation for major campaigns, brand refreshes, or new product launches demands insight, risk-taking, and emotional intelligence that AI currently cannot replicate. Relying on AI too heavily in this area may result in “safe” but uninspired campaigns. In other words, the kind of concepts destined to be ignored in the market.

3. Crisis Management and Authentic Communication


In times of crisis, consumers expect brands to respond with empathy, transparency, and sincerity. Automated responses or AI-generated statements often lack the nuance required to handle sensitive situations effectively. Corporate branding teams should prioritize human involvement to craft messages that are thoughtful and authentic, showing genuine empathy and respect for their audience’s concerns.


Up for Debate


Photo and Image Generation


AI tools like Midjourney and Adobe Firefly are revolutionizing the ability to create realistic photos on the fly. However, the process of doing so comes with risk. Generative AI platforms are trained on huge archives of images and text. It’s unclear who owns the images that AI platforms create for you. One of our clients has hit the pause button on GenAI image creation by employees, contractors, and agencies due to concerns about licensing and legal ramifications but also about the authenticity of AI-generated images (authenticity happens to be one of their ore brand pillars). Other corporate brand teams don't permit images that feature people or product representations to be created with AI.



Striking the Right Balance


The growing presence of AI in branding offers remarkable opportunities to increase efficiency, but the human element remains essential. AI can handle repetitive tasks, analyze data at scale, and speed up content creation, but some of branding’s most important responsibilities — such as crafting a brand’s identity, creating breakthrough ideas, and communicating during crises — are best left in human hands. By combining AI’s analytical capabilities with human insight and creativity, corporate branding teams can create a more efficient and impactful branding ecosystem.


Using AI smartly means identifying where it adds value and where human expertise is irreplaceable. Brands that strike this balance will be better positioned to evolve in a rapidly changing landscape while retaining their unique voice and purpose.


Sales and Marketing in an AI Therapy Session
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